To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

CARE NAVIGATION HUB DUTIES:

1. Making appointments and assisting with Triage forms
2. Taking requests for prescriptions from housebound patients
3. Maintaining Admin inboxes with patient requests and queries
4. Giving out results
5. Home visit requests
6. Deal with general enquiries
7. Contacting other providers

RECEPTION DUTIES:

1. Greet and direct patients and visitors
2. Multisite practice so reception cover need at all 3 sites
3. Making appointments
4. Handing out prescriptions
5. Ensure outstanding queries are explained and handed over to next shift, as necessary
6. Respond to needs of doctors and nurses during surgery
7. Deal with general enquiries