Care Navigator at CONCERTOCARE MEDICAL GROUP OF RHODE ISLAND PC

DeLand, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Care Coordination, Inbound Calls, Outbound Calls, Scheduling, Medical Records Management, Referrals, Insurance Verification, Patient Advocacy, Team Collaboration, Organization, Compassion, Customer Service, Medical Terminology, HIPAA Compliance, Telephony Systems

Industry

Hospitals and Health Care

Description

Description This is a hybrid role. While most duties can be completed remotely, this role may require you to commute to the local office as needed. As a Care Navigator, you’re the first point of contact for patients and care teams—setting the tone, keeping information flowing, and helping deliver exceptional, coordinated care. You’ll manage inbound and outbound communications, support scheduling and medical records, and play a key role in ensuring every patient feels heard, supported, and cared for. This is a highly collaborative role where your organization, compassion, and “jump-in-and-help” mindset directly impact patient experience and care quality. What You’ll Do Serve as the warm, knowledgeable first contact for patients, care teams, and external partners Manage inbound calls, voicemails, and messages—routing and resolving efficiently Support appointment confirmations, check-in/check-out, and patient access workflows Coordinate outbound calls and tasks to support care delivery and quality initiatives Manage medical records, referrals, orders, and insurance verification Keep patient information accurate and up to date Act as a patient advocate—raising questions, resolving issues, and escalating when needed Participate in team huddles and contribute to a collaborative care environment What Makes You a Great Fit You’re service-driven and committed to delivering an exceptional patient experience You thrive in fast-paced, team-based environments You’re organized, proactive, and take pride in follow-through You’re energized by supporting patients with complex needs and making healthcare more accessible Requirements High school diploma or GED required 2+ years of experience in a healthcare setting 1+ year of call center experience or equivalent Medical Assistant certification/registration or MA experience preferred Strong customer service skills and a patient-centered mindset Working knowledge of medical records, medical terminology, and HIPAA compliance Proficient with telephony systems, EHRs, and computer software (average to advanced skills) DRIVER REQUIREMENTS IF DRIVING YOUR OWN VEHICLE: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

Responsibilities

The Care Navigator serves as the first point of contact for patients and care teams, managing communications, supporting scheduling, and ensuring coordinated care delivery. Responsibilities include managing records, handling patient access workflows, and acting as a patient advocate to resolve issues and escalate when necessary.