CARE NAVIGATOR at Duo Health

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Care coordination, Case management, Patient education, Psychosocial support, Electronic medical records, Problem-solving, Communication, Logistics coordination, Patient engagement, Behavioral health support, Medication management, Interdisciplinary collaboration, Regulatory compliance, Documentation

Industry

Medical Practices

Description

Company Mission Duo Health is a new type of medical group designed around the needs of patients living with chronic kidney disease. Our proprietary Health Mobilization™ platform partners multidisciplinary care teams with community nephrologists and activates the clinicians, facilities, and community organizations needed to care for the whole patient. Our interprofessional care teams comprised of Physician Assistants, Nurse Practitioners, social workers, and care navigators deliver high-touch, comprehensive care to a small panel of patients. Collaboration is central to our intensive psychosocial model, which includes assessment, medication management, social support, and behavioral health services. Duo Health is committed to building a workforce that reflects the diversity of the communities we serve, and we strongly encourage applicants whose work demonstrates a dedication to diversity, equity, and inclusion. Job Description The Care Navigator plays a key role in coordinating patient care, supporting psychosocial interventions, and improving patient outcomes by serving as the primary point of contact for patients. This role is ideal for a proactive, self-motivated individual who excels at navigating resources, coordinating logistics, and providing patient education and support. The Care Navigator works closely with an interdisciplinary care team and is responsible for managing patient engagement, scheduling, and care coordination activities. This position includes a mix of in-person visits (at clinic sites, dialysis centers, and patient homes) and remote work, requiring flexibility and responsiveness to meet patient needs. This is primarily a remote role with occasional in-person responsibilities, focused on longitudinal care management. Standard working hours are Monday through Friday, 8:00 AM–5:00 PM, with flexibility as needed to support patient care needs. Duties and Responsibilities · Collaborate with the interdisciplinary care team to support care coordination and case management for assigned patients. · Engage patients through in-person visits, phone, and telehealth to provide ongoing support. · Coordinate scheduling, appointments, and communication across patients, caregivers, and providers. · Document patient interactions and process updates in the EMR accurately and timely. · Assist with care plan implementation and connect patients to community resources. · Educate patients on their conditions and support self-management. · Respond to patient needs, escalate concerns as appropriate, and provide after-hours support when required. · Adhere to all company policies, procedures, and regulatory requirements. · Other duties as required may be assigned by direct supervisor Required Qualifications · Minimum of three years of experience in health services, social services, education, or a related field. · Reliable transportation and ability to travel within the assigned service area. · Familiarity with electronic medical records (EMR) systems and administrative workflows. · Strong problem-solving skills with the ability to work independently while maintaining a patient-centered approach. · Knowledge of community resources and ability to connect patients to appropriate services. · Commitment to maintaining patient confidentiality and compliance with all applicable regulations. Competitive Benefits Package · Comprehensive medical, dental, and vision insurance · Generous paid maternity and paternity leave · Adoption assistance · 401(k) plan with company matching · 4 weeks PTO + 12 Paid holidays · Access to free wellness and personal development courses A Mission-Driven Workplace Join a patient-centered team committed to improving health outcomes and advancing health equity through innovative, relationship-based care, within a positive, collaborative culture that values our people. We offer competitive benefits and actively invest in employee growth, development, and overall well-being.

Responsibilities

The Care Navigator coordinates patient care and psychosocial interventions while serving as the primary point of contact for patients. They work within an interdisciplinary team to manage patient engagement, scheduling, and care plan implementation.