Join our team at Frome Medical Practice as a Care Navigator! You will be responsible for providing excellent patient support, booking appointments, signposting to other departments, and handling enquiries from patients and visitors. The ideal candidate will have excellent communication and organisational skills. Apply now and start your rewarding career as a Care Navigator.

• Be responsive to the needs of patients and navigate patient care to the correct destination.
• Ensure call waiting times are kept to a minimum while providing a high-quality care navigation service to patients.
• To make decisions to promote continuity of care.
• Book, rearrange and cancel appointments.
• Work in both the Call Centre and on the Information Desk.
• Signpost to other departments and support networks where appropriate.
• Be responsive to and act upon feedback provided during coaching, call listening sessions and developmental feedback.
• Check in patients for appointments, assist them with blood pressure monitoring and handle any enquiries they have.
• Deal with visitors, and chaperone appointments where required.
• Sorting deliveries, dealing with incoming and outgoing post.
• Complete routine morning and evening administration tasks.
• Commit to learning and development, keep up to date with all mandatory training and support the learning and development of others.
• Reasonable ad-hoc jobs on request from accountable persons and Management.