JOIN OUR TEAM AT ELGAR HOUSE SURGERY – WE’RE HIRING CARE NAVIGATORS!

Are you looking to be part of a supportive, dynamic, and patient-focused team? We’re excited to announce two part-time opportunities to join us as Care Navigators at Elgar House Surgery, based in the heart of Redditch town centre.

ABOUT US

Elgar House Surgery is a friendly and busy practice, caring for approximately 14,500 patients. We pride ourselves on our approachable, inclusive, and dedicated team culture. If you’re looking for a workplace where your contribution is truly valued, this could be the perfect fit for you.

WHAT WE’RE LOOKING FOR

We’re looking for individuals who are:

• Patient-focused with excellent communication skills
• Calm under pressure and able to multi-task
• Friendly, flexible, and a great team player
• Willing to go the extra mile to support both patients and colleagues

If you’re passionate about making a difference in your community and thrive in a busy, rewarding environment, we’d love to hear from you!
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 25 per week

Benefits:

• Company pension

Education:

• GCSE or equivalent (required)

Experience:

• Receptionist: 1 year (preferred)
• Customer service: 2 years (required)

Work Location: In perso

ABOUT THE ROLE

• Part-time: 25 hours per week, Monday to Friday
• Occasional evening or weekend shifts (on a fair rota basis)
  We are currently looking for Care Navigators (Receptionists) to provide an excellent front-of-house service to our patients and support the wider practice team.
  Previous experience in a GP Practice is welcomed but not essential – full training will be provided for the right candidates who are enthusiastic, reliable, and committed to providing great patient care.

KEY RESPONSIBILITIES

• Greeting and assisting patients in person, by phone, and via our online platforms
• Signposting patients to the appropriate service or healthcare professional
• Supporting the clinical and admin teams with a range of day-to-day tasks
• Maintaining confidentiality, professionalism, and a positive attitude at all times
• Following health & safety guidelines and completing mandatory training