Full job description

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY.

Do you want to be part of a CQC rated Outstanding Practice and become a member of the Charing family??.

Overview of the organisation

Charing Surgery is situated the village of Charing in Kent with an active community of residents. We are a friendly, practice looking after patients from Charing and the surrounding villages. We offer our patients a broad and expanding range of services and pride ourselves on offering patients the best care possible.

We are looking for an enthusiastic and professional Medical Receptionist (care navigator) to join our GP practice. You will work as part of our supportive Patient Services Team with a culture of innovating services to enhance patient care.

Main duties of the Reception role

The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. Help with repeat medication queries as well as many other queries that come across the reception desk. This is an exciting role where no one day is ever the same. All care navigators are trained to follow a care navigation pathway under the instruction of the GP Partners.

Essential criteria

Candidate must have previous customer service experience.

Desirable criteria

Experience of working in a GP surgery is preferable and knowledge of EMIS web and DOCMAN clinical systems.

Interviews: