Care Navigator - Substance Use Disorder at Spring Health Inc

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Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

42.31

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mental Health Licensure, Substance Use Disorder, Motivational Interviewing, Triage, ASAM Criteria, Crisis Intervention, Documentation, Client Engagement, Problem Solving, Communication, Psycho-Education, Evidence-Based Practices, Relationship Building, Team Collaboration, Diversity and Inclusion, Tech Proficiency

Industry

Mental Health Care

Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Substance Use Disorder (SUD) Specialty Care Navigator This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. As a full-time, Clinical SUD Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs). In this position, you will leverage your licensure and advanced skills to independently manage client care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with clients, triage and recommendations and collaborating with other SUD Care Navigators and interdisciplinary teams. A relevant license and extensive experience in mental health and substance abuse are required. What you’ll be doing Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building. Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care. Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases. Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery. Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support. Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment. Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions. Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness. Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care. Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge. Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies. Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness. Hours for the role are Mon-Fri 12:00pm-8:00pm Eastern Time What success looks like in this role: High client satisfaction and positive outcomes Effective case management and timely coordination Successful crisis intervention and accurate documentation Achievement of client goals and resolution of barriers Strong collaboration with interdisciplinary teams Active participation in professional development What we expect from you Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care. Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Strong listening, written, and verbal communication skills. Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion. Motivated to provide a high-touch, supportive experience for clients. Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks. Capable of managing multiple tasks and switching contexts efficiently. Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth. Bonus qualifications SUD licensure or certifications Bilingual The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available. Employer sponsored 401(k) match of up to 2% A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. [This text is boilerplate in Greenhouse and the TA team will update this as needed!] Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

The Clinical SUD Navigator will support individuals with substance use disorders by managing client care, providing guidance, and coordinating support services. Responsibilities include conducting assessments, coordinating appointments, and applying advanced clinical techniques to assist clients in their recovery journey.