Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement. Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times. Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management. Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly. Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies. Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication

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