JOB SUMMARY

The Old School Surgery and UWE Healthcentre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.
This post is for up to 37.5 hours per week - Full and Part time considered. This will be made up of a mixture of early shifts (7.00am start), and late shifts (7.00pm Finish). You MUST be available to work a blend of these shift times (we’ll consider all work pattern requests). This will also include very occasional Saturdays.
You will be required to work across both of our sites subject to business need.

MAIN DUTIES OF THE JOB

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.
Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.
Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.
Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.
Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.
Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.
Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.
To participate in in-house training, or other training as required.
To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.
Any other duties which might reasonably be expected of the post.