If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Care Navigator (Virtual Dementia Care - Texas) who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

QUALIFICATIONS

• Associate’s or Bachelor’s degree required; however, relevant professional experience may be considered in lieu of a formal degree.
• Minimum of 2 years of professional experience working with the geriatric population.
• Strong emotional intelligence, empathy, self awareness
• Knowledge of crisis support, mindfulness, and solution-focused interventions
• Motivated to go above and beyond for Rippl patients, caregivers and providers, to provide a excellent experience
• Prior experience with dementia or other cognitive impairments, and strong knowledge of dementia-related resources and care options preferred.
• Private and quiet work space and ability to work in virtual environment
• Passionate, empathetic and patient-centered focus that supports patients living with dementia and their families.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and compassionate manner
• Strong organizational skills, detail-oriented, and proficiency in maintaining records and utilizing relevant software (EHR preferred).
• Ability to work collaboratively within a multidisciplinary team
• Cultural humility and the ability to work with diverse populations
• Demonstrated ability to use assessment tools, in order to identify patient or individual needs, and provide resources to meet said needs
• Innovative problem-solving skills and a warm, positive attitude
• Positively contributes to a team of Changemakers looking to revolutionize dementia care
• Prior startup experience preferred or experience working in an environment with frequent change in process, structure and focus on rapid improvement.

THE ROLE:

As a Care Navigator, you will play a crucial role in supporting individuals with dementia and their families (dyads). This is a remote role and provides services via telehealth. You will provide guidance, assistance, and resources to help navigate the complex journey of dementia care, ensuring that each person receives the best possible care and support tailored to their unique needs.

ESSENTIAL FUNCTIONS:

• As a member of an interdisciplinary team, guide dyads on the journey of dementia by providing support, strategies, education and resources as indicated by need and by program requirements.
• Build and maintain rapport with patients and caregivers, showing respect and honoring the dignity of the person with dementia at all times.
• Conduct comprehensive assessments to understand dyad needs, challenges, preferences, and goals related to care and support.
• With support from the interdisciplinary team, provide crisis support and conduct safety planning.
• Collaborate with dyads, Rippl care team and providers to develop a comprehensive, personalized care plan that addresses medical, psychological, social, and emotional needs. Continuously update and adjust plans based on evolving needs.
• Facilitate and support effective internal and external communication between dyad, Rippl Care team and patient’s healthcare professional network (ex: PCPs, Specialists, etc).
• Identify and connect dyads to appropriate resources, services, and support networks in the community.
• Return all dyad communications within expected timeframes.
• Maintain timely, accurate and detailed records of patient assessments, care plans, interventions, and outcomes, adhering to documentation requirements and relevant privacy and confidentiality regulations.
• Establish and maintain strong relationships with local healthcare providers, community organizations, and support groups to stay updated on available resources and services.
• Participate in initial and ongoing training about neurodegenerative diseases, caregiving and other topics as required.
• Engage in rounds and debriefing sessions with an interdisciplinary team.
• Follow all Rippl policies and procedures
• Provide support and guidance that aligns within scope of non-licensed role
• Support continuous learning of interdisciplinary teams by sharing new resources, services and materials identified during care coordination.
• Collaborate with internal departments on special projects.
• Uphold Rippl core values.
• Other projects and functions as required.