WEAVERS MEDICAL

Job Description
Title: Care Navigator and Care Coordinator
Responsible to: Managing Partner
Location: Weavers Medical, Prospect House, Kettering and Mawsley branch Surgery, School Road, Mawsley

JOB SUMMARY

The Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the wider clinical team. You will act as the first point of contact for patients, helping them access the most appropriate services or healthcare professional, while undertaking a range of reception-based administrative duties to ensure excellent patient experience and efficient practice operations. This role requires excellent communication skills, a proactive attitude, and a commitment to providing high-quality patient care.
The Care Coordinator plays a key role in supporting the delivery of personalised, proactive care to some of our most vulnerable patients, including those living in care homes, housebound individuals, patients with cancer, and others at risk of hospital admission.
The role involves maintaining accurate and up-to-date patient records, triaging and managing queries, coordinating care plans, and providing follow-up after hospital discharges. The Care Coordinator will support the organisation and administration of Collaborative Care Team (CCT) meetings, ensuring actions are recorded and progressed.
A key focus is on improving patient outcomes, enhancing continuity of care, and promoting independence and wellbeing wherever possible.

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND WILL BE REVIEWED REGULARLY IN LINE WITH SERVICE NEEDS.

Job Types: Part-time, Permanent
Pay: £12.21 per hour

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Kettering NN16 8DN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have GCSE or equivalent C or above in Math and English?

Education:

• GCSE or equivalent (required)

Experience:

• Administrative: 1 year (required)
• Health and Social Care: 1 year (required)

Work Location: In perso

ADMINISTRATIVE DUTIES

• Manage incoming and outgoing correspondence, including post and emails.
• Process and distribute incoming and outgoing mail appropriately.
• File and retrieve paperwork as required following practice protocols.
• Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures.
• Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate.

ADDITIONAL RESPONSIBILITIES

• Carry out any other duties reasonably requested by the Reception Supervisor or Managing Partner, commensurate with the role and grade.