Corserv Care is a Cornwall Council owned company, dedicated to improving the quality, capacity and resilience of the care market in Cornwall. This devoted organisation brings together our services: STEPS (Short Term Enablement & Planning Services), Corserv Care & Support (Homecare/long term care), Lifeline & Assistive Living Services and Day Ops and Respite Services.
The role of Community Services Out of Hours Officer is an essential part of the services we offer, by providing the out of hours provision 365 days a year. Working in a hybrid role, mostly home working, and as part of a team, you will work a predetermined rota pattern and ensure high quality support to our Care Services Teams and our Service Users.
All calls received need to be answered and handled in accordance with our out of hours requirements and standards. Therefore the role includes having an all-round understanding of our Care and Support and Reablement Services and systems, aswell as requiring flexibility and changes in tasks at short notice depending on service priorities.
Equipment will be provided to be able to fulfil the role from home however there will be a requirement to work from an office on occasions.

• In addition to basic duty hours, to undertake the duties of the post at other times in accordance with the reasonable requirements of the Management Team to meet the needs of the service.
• Maintain and update own training relevant to the post and take an active part in the development review of own work, suggesting areas for learning and development in the coming year, it is a requirement of the role that the postholder will take part in regular supervision with their line manager or supervisor.
• The post holder must –
• undertake other duties appropriate to the grading of the post as and when required.
• be willing to move between calls handling and administration.
• carry out their duties with regard to the Corserv Care’s Equal Opportunities Policy.
• undertake training as required.
• act at all times within the requirements of the Health and Safety legislation