At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.
As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.

KEY ACCOUNTABILITIES

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.