Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

What You'll Bring

• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
• Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
• Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

What You'll Bring

• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
• Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
• Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).
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