Our Care Partners lead the planning, coordination, and monitoring of individualised care management across a range of Benetas services, including Support at Home, Veterans Home Care, respite services, and private in-home care. The Care Partner works in partnership with older people, their families, and others to ensure care is safe, responsive, and aligned with each person’s goals, needs, and preferences. Some of the role responsibilities include:

• Performing assessments and co-creating care plans with older clients and their representatives, to support client autonomy, informed decision-making, and respect for dignity of risk
• Coordinating service access, including referrals, scheduling, and liaison with providers
• Helping clients manage budgets, authorise spending, and interpret statements
• Tracking service quality and timeliness and addressing any gaps proactively. Monitoring changing needs, updating plans, and escalating when necessary
• Acting as the main contact for clients and families—providing advocacy and problem-solving
• Maintaining accurate documentation and compliance with aged care regulations and funding programs