Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

YOUR KEY ACCOUNTABILITIES:

• Advocate for client choice, informed decision making and flexibility – ensuring that the voice of the client is at the centre of service provision to support independence, social engagement, and quality of life.
• Plan services for clients that meet their individual needs within their funding budget.
• Identify and escalate vulnerable and at-risk clients, as well as those with complex care planning needs.
• Participate in local governance, continuous improvement, and risk management activities to ensure that we are delivering quality and safe services.
• Ensure adherence to Uniting’s values, policies, and procedures as well as relevant legislative requirements at all times.
• Maintain a high standard of conduct and work performance based on Uniting’s values and policies.
• Ensure integration and collaboration across Home and Community Care, and Uniting more broadly, to deliver seamless and impactful end to end services with the client at the centre.
• Actively engage and participate in the performance management framework and review processes at Uniting.
• Utilise Uniting technology, systems and all other practice tools as required.
• Ensure the safety and wellbeing of yourself, clients, and others always and undertake work in a safe manner in accordance with Uniting policies, procedures, and directives.
• Actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, and age.
• Seek opportunities for personal development and continuing education to ensure that you can maintain your skills and knowledge relevant to your role and in line with the changing needs of the Aged Care industry.
• Collaborating with team members to lead and coordinate of service delivery activities
• Willingness and ability to travel between Uniting community sites and client locations.

YOUR QUALIFICATIONS AND EXPERIENCE:

• Certificate IV in Aged Care or Diploma of Community Service. Even Better - Diploma or Bachelor qualification in a relevant field such as business aged care or healthcare is highly regarded!
• Experience using client management systems
• Must hold a current Australian driver’s licence, own vehicle, and comprehensive car insurance
• Hold a current First Aid Certificate

Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits: Benefits of working at Uniting

This position is responsible for leading case management and the delivery of person-centred home and community care services. In this role, you will facilitate the delivery of person-centred quality services to support our clients to live in their homes for longer and stay connected to their local community. The role will be the central point of contact for clients and be responsible for care planning services to support individual needs based on available funding.