CARE Program Supervisor at Making Opportunity Count Inc

Leominster, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

40.91

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coaching, Case Management, Trauma-Informed Practices, Client-Centered Practices, Performance Monitoring, Professional Development, Collaboration, Budget Oversight, Quality Improvement, Conflict Resolution, Community Resources, Cultural Humility, Bilingual, Documentation, Organizational Skills

Industry

Non-profit Organization Management

Description

About Making Opportunity Count MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. Position Overview: The CARE Program Supervisor plays a key leadership role within Community Programs, providing oversight, coaching, and support to a team of CARE Case Managers and a Peer Health Coordinator. This position ensures high-quality, client-centered service delivery by monitoring performance, facilitating professional development, and reinforcing consistent standards of care across the team. In addition to supervising direct service staff, the Supervisor also maintains a small caseload of complex cases and collaborates closely with internal and external partners to strengthen community support networks. This is a dynamic role that requires strong interpersonal, organizational, and leadership skills. Essential Duties and Responsibilities: * Provide daily supervision and support to CARE Case Managers and Peer Health Coordinator, including regular check-ins, performance feedback, and case consultations. * Serve as a resource for complex case management challenges, modeling trauma-informed, client-centered practices. * Monitor caseloads and service delivery outcomes to ensure quality and compliance with agency standards and funder requirements. * Facilitate onboarding, training, and continuous professional development for case management staff. * Review and approve client records for completeness, accuracy, and timeliness. * Lead regular team meetings to foster collaboration, consistency, and knowledge-sharing. * Maintain a small caseload of clients with high needs or particularly complex cases. * Collaborate with community partners, funders, and internal teams to enhance service coordination and access to resources. * Participate in budget meetings with fiscal while working close with supervisor and fiscal team on budget oversight * Participate in audits, reporting, and quality improvement initiatives as needed. * Uphold a culture of equity, accountability, and professional growth within the team. Required Education and Experience: * Bachelor’s degree in Social Work, Psychology, Human Services, or related field; Master’s degree preferred. * Minimum of 3 years of experience in case management, with at least 1 year in a supervisory or team lead role. * Demonstrated ability to coach and support staff in a fast-paced, client-focused environment. * Strong interpersonal, organizational, and conflict-resolution skills. * Proficiency in case documentation and use of case management software. * Knowledge of local community resources, public benefits, and support services. * Ability to manage priorities and adapt to changing client and program needs. * Experience working with diverse populations and commitment to health equity and cultural humility. * Bilingual in English and Spanish preferred. * Certification in case management or related field a plus. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Compensation: A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including: * Health, Dental, and Vision Insurance * Company Paid Life Insurance and Long-Term Disability * Flexible Spending Accounts * 15 Paid Vacation Days * 12 Paid Sick Days * 13 Paid Holidays * Hybrid Work Opportunities * Student Loan Forgiveness Assistance * Tuition Remission * Pet Insurance * Employee Discounts * Professional Development Opportunities * On-Demand early pay access * Immediate 403b Employer Contribution, 100% Vesting on Day One! EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

Responsibilities

The CARE Program Supervisor provides oversight and support to a team of CARE Case Managers and a Peer Health Coordinator, ensuring high-quality service delivery. This role also involves maintaining a small caseload of complex cases and collaborating with community partners.