Care Services Manager - West at Anglicare Sydney

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Delivery Management, Staff Coaching, Performance Management, Client Relations, Compliance Management, Budget Management, Stakeholder Engagement, Quality Assurance, Risk Management, Continuous Improvement, Change Management, Aged Care Standards Knowledge, WHS Compliance, CRM Proficiency, Resilience

Industry

Non-profit Organizations

Description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 160 years, we’ve served older people and communities with compassion, dignity and respect. Today, our Seniors Living teams continue this mission by delivering person-centred care and support that enables people to live independently and with purpose. centred care and support that enables people to live independently and with purpose. As a Care Services Manager, you’ll be a key leader in our community care operations — shaping service delivery, developing teams and ensuring excellent outcomes for clients, families and advocates. You’ll join a respectful, purpose driven organisation where values guide everything we do. Your Opportunity Full time- Western Sydney Region As the Care Services Manager, you will lead the delivery of high-quality community care services across the Western Sydney region. With operational responsibility for care services and a multidisciplinary team, you’ll ensure client needs are met through ethical, person centred and compliant service delivery, quality community care services across centred and compliant service delivery. By leading engaged teams, optimising service performance and embedding Anglicare’s values, you’ll support both service growth and exceptional client experiences. With integrity, resilience and strong leadership capability, you will: Lead, develop and support a multidisciplinary care team, including Case Managers, Care Coordinators and Care Team Leaders Recruit, coach and develop staff to perform at their best, addressing performance matters when required Drive team engagement, capability and accountability through clear expectations and KPI management Ensure excellent customer experiences for clients, families and advocates through responsive, respectful service delivery Oversee day to day care operations, ensuring services are timely, reliable and aligned to individual client needs today care operations, ensuring services are timely, reliable and aligned to individual client needs. Ensure compliance with Aged Care Quality Standards, legislation and Anglicare policies and procedures Maintain accurate and timely documentation within Anglicare’s CRM and associated systems Manage budgets, optimise funding utilisation and support efficient service delivery Manage complaints and feedback in line with policy and continuous improvement principles Foster partnerships with internal clinical teams, pastoral care, support services and external stakeholders Contribute to service improvement initiatives, audits, reviews and organisational projects Promote Anglicare’s Christian vision, values and culture through leadership and everyday practice Support a strong safety culture by complying with WHS requirements and reporting hazards or incidents What You’ll Bring You’re an experienced, people focused leader who balances compassion with operational excellence. You inspire teams, build strong relationships and are committed to delivering high quality outcomes for older people. focused leader who balances compassion with operational excellence. You inspire teams, build strong relationships and are committed to delivering high quality outcomes for older people. You will also bring: A degree in Social, Behavioural or Health Sciences (or equivalent relevant qualification) Proven experience leading and managing teams Experience in Home Care or community-based services (highly desirable) Demonstrated experience working with older people and their advocates Strong capability in managing service delivery, budgets and KPIs Confidence using technology, systems and CRM platforms A current driver’s licence Why Anglicare Sydney? We provide meaningful opportunities and genuine choice — both for the people we support and the leaders who make it happen. At Anglicare, you’ll benefit from: Salary packaging to increase your take home pay. Ongoing leadership development and professional growth Access to discounts across 400+ retailers Employee Assistance Program and Fitness Passport A stable, values driven organisation with a strong future focus driven organisation You’ll belong to a community of kind, humble and respectful people of all backgrounds — united by a shared commitment to enriching lives and strengthening communities. Are you ready for a career that means more? To apply, click Apply. All applicants will receive a response. Anglicare Sydney is as wonderfully diverse as the people and communities we serve. While guided by Christian based values, our team includes people of all faiths and backgrounds who share our commitment to serving others. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any related fees. Application Close Date: March 20, 2026 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Care Services Manager will lead the delivery of high-quality community care services across the Western Sydney region, ensuring ethical, person-centered, and compliant service delivery while managing operational responsibilities and a multidisciplinary team. Key duties include leading staff development, driving team engagement, overseeing daily care operations, ensuring compliance with Aged Care Quality Standards, and managing budgets.