KEY RESPONSIBILITIES

• Build and maintain excellent relationships with clients, carers, and colleagues
• Mentor and support new and existing carers in the community
• Conduct supervisions, 1:1 meetings, and performance reviews
• Assist with recruitment, training, and induction of new staff
• Carry out client assessments, risk assessments, and care planning
• Attend initial visits to introduce carers to new clients
• Provide in-field support and training to ensure carer competency
• Audit client and carer files bi-monthly for compliance
• Respond to safeguarding concerns and escalate appropriately
• Resolve complaints with the support of the Registered Manager
• Collaborate with Care Coordinator on rota management and updates
• Participate in the out-of-hours on-call rota
• Maintain accurate records and report key findings to the manager