Care Team Coordinator

at  Closing the Gap Healthcare

WHO WE ARE:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.
We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

• A passion for challenges and working with customers to ensure a great experience.
• Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
• Scheduling and coordination of service providers to meet client needs.
• Strong problem-solving skills.
• Working effectively with other team members.
• Effectively triaging calls to ensure effective call management.
• Providing CTG program and service information to customers to encourage sales of services.
• Performing data entry requirements for all clients using the CTG computer system.
• Providing support and information to internal and external customers from all offices related to CTG programs and services.