Care Team Scheduling Coordinator - Permanent Full Time (AM Shift)

at  VHA Home HealthCare

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
View more comments from our clients and their family members.

REQUIRED QUALIFICATIONS

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred
• Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling
• Excellent telephone skills—the ability to interact professionally with callers
• Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction easily.
• Excellent communication and interpersonal skills
• Must be able to support client needs that are consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.
• Knowledge of the GTA and TTC routes or relevant contracted areas
• Strong computer and data entry skills
• Speed and accuracy in computer inputting (50 wpm)

KEY AREAS OF ACCOUNTABILITY

VHA’s Scheduling Coordinator have the following key areas of accountability, but not limited to:

• Acceptance of new client offers.
• Scheduling, service changes and updates by using a scheduling software.
• Maintenance of service plans.
• Regular communications with clients, caregivers, and funders.