VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
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REQUIRED QUALIFICATIONS:

• RN or RPN with CNO registration in good standing.
• Membership in professional associations an asset (RNAO, RPNAO, CNA Certification).
• Minimum of 3 years experience in community health preferred.
• 2 to 3 years of supervisor experience in health care strongly preferred.
• Strong dedication to working collaboratively within an interprofessional / interdisciplinary care team and across regions.
• Demonstrates effectiveness with leading and mentoring staff to achieve desired performance outcomes.
• Practices and models client and family centered care.
• Demonstrates commitment to professional development and maintaining clinical and leadership competency.
• Effective written communication skills and clinical documentation as per CNO.
• Knowledge of the Occupational Health and Safety Act, relevant government legislation including Employment Standards Act, the Ontario Human Rights Code, PHIPA.
• Computer literacy (i.e., Power BI) and Microsoft Office applications skills required.
• Proven skill with data informed decision making and report analysis.
• Demonstrated ability to set, monitor and achieve personal objectives and organizational performance targets.
• Valid driver’s license and use of a car on the job is a requirement.
• Weekend and after-hours commitments are required.

KEY AREAS OF ACCOUNTABILITY

VHA’s Care Team Supervisors are required to do the following tasks, but not limited to:

• Accountable for the overall operations and people management of their geographical team. This may involve onboarding, engagement, coaching, training (clinical and operational), career development, call/workflow monitoring, monitoring of performance indicators, absence management and performance improvement.
• Demonstrates leadership accountability within their region and supports other geographical teams as required.
• Ensure that clients receive evidence-informed quality care and population specific quality outcomes, with a focus on client and PSW safety.
• Ensures that the team adheres to VHA Home HealthCare policies and procedures, key performance indicators, contractual requirements, Ontario regulatory requirements, health and safety standards and CNO standards of practice. Ensuring fiscal accountability, monitoring resource utilization and resolving rejected billings is an important part of the role as well.
• Supervisory oversight of the team of scheduling coordinators, clients within their geographical team and responds to escalated client or PSW issues that may involve joint visits with clients, families, funders.