Care4Kids Eligibility Service Specialist at United Way of Connecticut Inc

Rocky Hill, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

22.13

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Eligibility Determination, Customer Service, Documentation Review, Case Management, Detail-Oriented, Organizational Skills, Judgment Skills, Fast-Paced Environment

Industry

Non-profit Organization Management

Description

Description Care4Kids Eligibility Service Specialist We are looking for a highly-organized, detail-oriented multi-tasker to join our team of Eligibility Service Specialists. The Eligibility Services team plays a critical role in making sure that families in our state can afford child care. Specific responsibilities include reviewing documentation submitted by clients seeking to take advantage of Connecticut's Care4Kids child care subsidy, processing it to determine eligibility, and issuing certificates to those eligible. This position manages a caseload of applicants, methodically working through each case to make sure that clients are able to access services quickly and efficiently. What You Will Do: Review documentation submitted by clients seeking to access Connecticut's Care4Kids child care subsidy. Process documentation to determine if the family is eligible for the subsidy and issue certificates to eligible clients. Manage a caseload of clients, ensuring that families can navigate the application process to access child care benefits. Screen, verify, and assign clients to the designated recipient category based on state and federal guidelines. Approve eligible activities and benefit coverage segments. Calculate benefit award amounts. Consistently meet defined quality and productivity standards. Other Functions: Assist with walk-in activity as needed. Perform other duties as assigned. When and Where You Will Work: This is a full-time position, Monday through Friday, from 8:00 a.m. to 4:30 p.m. (40 hours per week) with a half-hour lunch break. Training will be conducted on-site in our beautiful new offices at 55 Capital Blvd. in Rocky Hill. Approximately 60 days after training, you may be eligible for hybrid scheduling, allowing you to work from home and in the office. Why you should work here United Way of CT was awarded Best Places to Work in CT recognition in 2023 Competitive pay plus a terrific suite of benefits On-the-job training with the opportunity for professional growth within United Way Opportunity to work as part of a team passionate about raising the quality of services in our state Pay & Benefits: $22.13 per hour base pay. $0.75 per worked hour for certified Spanish- or Portuguese-speaking staff ($1.50 per hour worked for both languages) An outright 5% 401(k) contribution. Paid Time Off—you begin accruing immediately! 13 paid holidays per year or special pay for worked holidays Supportive, culturally diverse, and inclusive company culture. And more! Requirements Who You Are: You have a Bachelor's degree and one year of experience in customer service and/or eligibility determination in an office setting, or an Associate's degree and three years of customer service and/or eligibility determination experience in an office setting (preferred); or a minimum of a High School Diploma/GED and five years of customer service and/or eligibility determination experience in an office setting (required). You have experience reviewing applications to determine eligibility. You are a highly organized person who thrives in a fast-paced environment. You are detail-oriented and skilled at using your judgment to prioritize tasks. APPLICATION DEADLINE: October 17, 2025 United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.

Responsibilities

The Eligibility Service Specialist reviews documentation submitted by clients for the Care4Kids child care subsidy and processes it to determine eligibility. They manage a caseload of applicants to ensure families can access services efficiently.