JOB DESCRIPTION

Job Title: CAREER COACH (Hartford, CT)
Department: Operations/Platform to Employment (P2E)
Reports To: Program Director
Classification: Non-Exempt
Salary: $47,250-$54,600

SUMMARY

The Career Coach must successfully provide comprehensive case management to assigned individuals with multiple barriers to employment, utilizing career assessment, planning, and related activities. Career Coach will work collaboratively with the Employer Relations Specialist assisting in arranging for interviews; monitoring participant performance throughout workforce programs, and counseling participants so that all programmatic metrics are successfully met. This position will assist training instructors in the collection of program materials, refer qualified participants to employers, and conduct necessary follow-ups.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide comprehensive case management and career counseling services to participants, including assessments, workshop attendance, occupational training decisions, and enrollment in training, monitoring, and resume writing in target industry sectors.
• Assist participants in finding the right career choices by analyzing their skills, interests, and aptitudes for various professions.
• Counsel participants in career planning and job search strategies while facilitating the creation of viable long-term career goals.
• Develop job search strategies and marketing materials that will support enrolled participants with job search efforts.
• Conduct mock interviews and assist students with the creation of resumes and cover letters.
• Develop partnerships with employers and with education and training providers, to facilitate delivery of program services and assure positive outcomes for participants.
• Follow up with existing clients to assess their job-seeking, resume writing, and interview progress.
• Maintain and accumulate data records of specified, relevant participant activities.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in training, counseling, and/or case management
• Ability to work with and support a diverse customer base
• Ability to motivate and establish a supportive professional relationship with participants
• Commitment to assisting low-income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
• Excellent verbal, presentation, and written communication skills

EDUCATION AND/OR EXPERIENCE

Bachelor?s degree or equivalent from a four-year college in Human Services, Education, or Business Management and/or three years of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word, Excel, PowerPoint, and Access as well as data management systems.

OTHER SKILLS AND ABILITIES

Multilingual preferred.

SUPERVISORY RESPONSIBILITIES

Responsible for own work and not normally required to direct or supervise other personnel, but may occasionally instruct or show another employee how to perform the work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide comprehensive case management and career counseling services to participants, including assessments, workshop attendance, occupational training decisions, and enrollment in training, monitoring, and resume writing in target industry sectors.
• Assist participants in finding the right career choices by analyzing their skills, interests, and aptitudes for various professions.
• Counsel participants in career planning and job search strategies while facilitating the creation of viable long-term career goals.
• Develop job search strategies and marketing materials that will support enrolled participants with job search efforts.
• Conduct mock interviews and assist students with the creation of resumes and cover letters.
• Develop partnerships with employers and with education and training providers, to facilitate delivery of program services and assure positive outcomes for participants.
• Follow up with existing clients to assess their job-seeking, resume writing, and interview progress.
• Maintain and accumulate data records of specified, relevant participant activities.
• Other duties may be assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in training, counseling, and/or case management
• Ability to work with and support a diverse customer base
• Ability to motivate and establish a supportive professional relationship with participants
• Commitment to assisting low-income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
• Excellent verbal, presentation, and written communication skill