POSITION SUMMARY

Under the direction of the Program Director, the Career Coach is responsible for assisting STRIVE students in navigating STRIVE’s education, training, and employment services; accessing resources to alleviate program participation barriers; making connections to supplemental services to achieve goals related to personal development and career readiness; and maximize the information and resources provided throughout the Career Pathways program.
The Career Coach will provide group and individual support in the areas of goal setting, decision-making, processing and applying job readiness and life skills content, understanding assessment outcomes, and more. The Career Coach also will support the participant in identifying education and training opportunities that result in milestone achievements and measurable outcomes for the long-term success of both the program and its students.
Requirements:

QUALIFICATIONS

• A bachelor’s degree preferred, and 1 – 2 years of case management or related experience
• Excellent verbal, written, and interpersonal communication skills.
• Basic proficiency in Microsoft Office Suite
• Proficient in entering data into cloud based CRM platforms such as Salesforce, Apricot, or other comparable platforms.
• High level of comfort interacting with and incorporating data reports into service delivery
• Commitment to leveraging data and supporting a data-driven culture at STRIVE.
• Has proven experience with program planning and coordination
• Experience managing several competing obligations and deadlines
• Adapts to changing circumstances and goals
• Works well in teams and with diverse populations
• Accepts and delivers constructive criticism in pursuit of improved performance
• Is a critical thinker, takes calculated risks, and asks good questions
• Keen attention to detail and follow-through.
• Comfort in diverse business, corporate and community settings.
• High energy and motivation to help people succeed.
• Ability to work independently and as part of a team.
• Energetic, entrepreneurial and fun!
• Strong orientation toward listening to and working with the local community preferred
• Self-starter, organized in his/her work, and produces a high-quality product with minimal supervision
• Positive outlook on the changing landscape of workforce development
• Experience in public speaking, volunteer management and/ or curriculum development preferred
• Experience working with human service agencies, education institutions, workforce development
• Sophisticated written and oral communication skills
  Location: This is an in-office position in our NOLA office.
  STRIVE considers applicants for all positions without regard to: race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status

• Develop and implement effective coaching strategies to help students overcome challenges and barriers to employment and workplace success.
• Coordinate supportive services that will assist the participant with ongoing attendance and participation in program activities, assessing needs through case management principles and making referrals to community resources as appropriate.
• Identify students’ strengths and advise them on how to use those strengths to secure employment or excel in their chosen career path.
• Provide information on suitable career paths based on students’ skills, qualifications, interests, and experience.
• Conduct assessments to gauge students’ skills and abilities and providing feedback on results.
• Develop, review and edit participant resumes to ensure trainees are prepared for job interviews and conduct follow-up assessments.
• Meet individually and in small groups with students to guide students through the development of an individual or family plan; reinforce curriculum concepts, identify short and long-term goals, process assessment outcomes, and apply learnings to the decision-making process about education and training opportunities.
• Coordinate supports that will assist the participant with ongoing attendance and participation in program activities, assessing needs through case management principles and making referrals to community resources as appropriate.
• Meet regularly with students to reinforce the use of skills learned in job readiness activities through ongoing coaching sessions during the education and training phase of program participation, as well as during and after the transition to employment.
• Collaborate with program staff to ensure successful selection and referral of students and implement strategies to assess the abilities and barriers to the employment of students to move them to self-sufficiency.
• Participate in intake and assessment processes as required, including panel interviews.
• Encourage and facilitate workshop attendance and resource center access by identifying and reducing barriers.
• Develop and implement effective coaching strategies to help students overcome employment-related challenges.
• Provide information on suitable career paths based on students’ skills, qualifications, interests, and experience.
• Offer assistance and support for basic to moderate caseloads by assessing needs through case management principles in both group and individual settings.
• Coordinate with Job Developer to procure and maintain job retention information with employers on working students.
• Provide incremental retention follow-up up to two years on all students who completed training.
• Enter and maintain student data in STRIVE cloud-based CRM.
• Prepare and submit reports and complete data entry as required.
• High level of comfort using and interpreting data reports to guide program service delivery.
• Commitment to leveraging data and supporting a data-driven culture at STRIVE.
• Collect participant documentation and acquire verification as needed, including income, housing, identity to ensure program eligibility (pending funding requirements).
• Assist with identifying community providers to participate in resource fairs
• Other duties as assigned.