Job Title: Career Counselor
Department: Operations
Reports To: System Director
Classification: Non-Exempt
Location: Bath, NY
Salary: $35,000-$38,563
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SUMMARY

A Career Counselor must successfully provide comprehensive case management to assigned individuals, some with multiple barriers to employment, utilizing various career assessment, planning and related tools and activities. A Career Counselor will work collaboratively with the Employer Relations staff, assisting in arranging for interviews; monitoring participant performance throughout workforce programs and counsels participants so that all programmatic metrics are successfully met. This position will assist training instructors in the collection of program materials, refer qualified participants to employers, and conduct necessary follow-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide comprehensive case management and career counseling services to participants, including assessments, resumes and employment preparation.
• Assist participants in determining the appropriate career pathway by analyzing their skills, interests, and aptitudes.
• Researching and developing industry knowledge in key occupations in order to ensure effective matching of candidates to available positions.
• Counsel participants in career planning and job search strategies while facilitating the creation of viable long-term career goals.
• Work with Employer Relations staff to support enrolled participants with job search efforts.
• Conduct mock interviews and assist participants with the creation of resumes and cover letters.
• Develop partnerships with employers and with education and training providers, to facilitate delivery of program services and assure positive outcomes for participants.
• Follow-up with existing participants to assess their job seeking, resume writing, and interview progress.
• Following up with individuals regarding job interviews and employment status.
• Ensuring the integrity of data is recorded accurately, factually, and correctly reported, documented, and entered into appropriate databases.
• Must be flexible and able to assist at the other Career Centers for coverage and/or for training purposes. (Career Centers locations are in Bath, Elmira, Montour Falls, and Hornell)
• Work with System Manager and CSS Workforce Development Board to create and implement a plan to attract diverse/inclusive customers promoting opportunities to all job seekers.
• Assist in the development and facilitation of customer workshops, career center orientations, and provide career services both virtual and in person.
• Assists CSS Workforce NY with processing training under WIOA.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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- Innovative, enthusiastic, problem-solving aptitude
- Experience in training, counseling, and/or case management
- Ability to work with and support a diverse customer base
- Ability to motivate, establish, and support individuals
- Commitment to assisting low-income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
- Excellent verbal, presentation, and written communication skills

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree or equivalent majoring in Human Services, Education or Business Management and/or three years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

The ability to understand more advanced computer skills and be proficient Microsoft Word, Excel, and PowerPoint. Willingness to master appropriate data and case management systems. Ability to understand and use various types of virtual platforms.

OTHER SKILLS AND ABILITIES

Multilingual preferred

SUPERVISORY RESPONSIBILITIES

Responsible for own work, not required to direct or supervise other personnel, but may occasionally instruct or show another employee how to perform the work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide comprehensive case management and career counseling services to participants, including assessments, resumes and employment preparation.
• Assist participants in determining the appropriate career pathway by analyzing their skills, interests, and aptitudes.
• Researching and developing industry knowledge in key occupations in order to ensure effective matching of candidates to available positions.
• Counsel participants in career planning and job search strategies while facilitating the creation of viable long-term career goals.
• Work with Employer Relations staff to support enrolled participants with job search efforts.
• Conduct mock interviews and assist participants with the creation of resumes and cover letters.
• Develop partnerships with employers and with education and training providers, to facilitate delivery of program services and assure positive outcomes for participants.
• Follow-up with existing participants to assess their job seeking, resume writing, and interview progress.
• Following up with individuals regarding job interviews and employment status.
• Ensuring the integrity of data is recorded accurately, factually, and correctly reported, documented, and entered into appropriate databases.
• Must be flexible and able to assist at the other Career Centers for coverage and/or for training purposes. (Career Centers locations are in Bath, Elmira, Montour Falls, and Hornell)
• Work with System Manager and CSS Workforce Development Board to create and implement a plan to attract diverse/inclusive customers promoting opportunities to all job seekers.
• Assist in the development and facilitation of customer workshops, career center orientations, and provide career services both virtual and in person.
• Assists CSS Workforce NY with processing training under WIOA.
• Other duties may be assigned