Career Navigator at Goodwill Industries of the Southern Piedmont

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Career coaching, Workforce development, Case management, Behavioral assessment, Goal setting, Employability skills training, Data documentation, Virtual technology, Communication, Relationship building, Strategic planning, Mentorship, Program planning, Conflict resolution, Growth mindset, Industry trend analysis

Industry

Non-profit Organizations

Description

Description Note: This is a grant funded position through the remainder of 2026 and all of 2027, terminating at the end of December 2027. SUMMARY Provides comprehensive and accelerated coaching and rigorous navigation services across virtual and face-to-face platforms to prepare participants to advance and leverage career readiness activities that lead to successful completion of training, career planning and employment. Develops new perspectives to establish and achieve goals for the individuals to achieve family-sustaining employment, retention, advancement, and long-term career and financial stability. Works as part of Workforce Services team to leverage the technology culture across internal teams, partner agencies, and participants’ portfolios using an accelerated coaching model and tools that promote social, physical, verbal, and cognitive development necessary to navigate and thrive in the current workforce as well as the future of work by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Provides career navigation, coaching, employability skills training, and stabilization resources, to facilitate positive outcomes for participants seeking to start and advance their career. Administers behavioral assessment and identifies areas for growth and takes actionable steps to move participants toward their professional destination by mapping essential skills development to career performance “targets.” Uses assessment information, coaching skills for dialogue, and observation to identify mindset models and behavioral-based attributes to development, helps participants recognize their strengths, empowers participants to be more effective in developing career mobility skills, and provides program impact data using identified benchmark and progression measures. Delivers service responsibilities to include development and implementation of comprehensive, individualized program plans, ultimately achieving family sustaining outcomes and retaining employment. Offers Career Development Workshops and Training Sessions to equip participants with skills needed to navigate career development and advancement. Collaborates closely in a dynamic team environment with Workforce Services staff and across departments to help participants bridge any gaps to reaching employment outcomes. Proposes innovative and individualized recommendations to help establish and drive optimal improvements for participants as well as employers and Workforce Services programs. Learns new tools, virtual technologies, as well as best practices and shares learnings with others to embrace a growth mindset approach in engaging and coaching participants both virtually and in person. Promotes continual learning and stays current on relevant industry trends and career metrics-based coaching practices. Maintains comprehensive and timely documentation of all services provided and referred, documenting the progress of persons served in accordance with Agency and contractual requirements, regularly sharing information with involved stakeholders and referral sources. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. ADDITIONAL RESPONSIBILITIES Participates in continuous quality improvement processes and serves on organizational and divisional project teams. Performs other job-related tasks as assigned by the Manager, Career Navigation. LEADERSHIP COMPETENCIES To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision: Mission & Community Oriented: Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations People Oriented: Relationship-Building Skills – Effectively models approachability and openness Communication Skills – Effectively tailors communication to the appropriate audience Commitment to Development – Encourages staff to utilize tools to support their development Results Oriented: Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results Business Acumen – Effectively transfers learning from one situation to another Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management Personal Development Oriented: Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management Integrity – Effectively models sound professional ethics Capacity for Change – Champions the awareness and impact of change Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor’s degree in Human Services, Psychology, Social Science, Education, Career Coaching, Workforce Development or related field and two years’ experience working in Career Coaching and/or Workforce Development; or the equivalent combination of education and experience. Career coaching and mentorship experience strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.

Responsibilities

Provides comprehensive career coaching and navigation services to help participants achieve employment and long-term financial stability. Develops individualized program plans and delivers workshops to equip participants with essential career mobility skills.