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Career Support Senior Manager (BGC Taguig) | Onsite at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, KPI Management, Operational Transformation, Account Management, Client Services Management, Process Improvement, RPO, Volume Hiring, CRM, ATS, Candidate Preparedness, Job Matching, Stakeholder Management, Escalation Management, English Communication

Industry

Staffing and Recruiting

Description

Working Setup: 100% Onsite (BGC Taguig) Work Hours: 11PM to 8AM Responsibilities: Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track. Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively. Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships. Requirements: Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years) Excellent English communication At least 8 years experience in contact center/customer care At least 2 years tenure in Supervisory role At least years of experience in operations, customer support, or related fields, with senior leadership experience. Strong experience in account management or as a Client Services Manager is required. US RPO/volume hiring, CRM/ATS use, scaling/startup experience. Deep expertise in process improvement and operational transformation.

Responsibilities

Lead and coach a team to meet ambitious KPIs while managing schedules and performance reviews. Drive operational engagement, hiring targets, and process improvements to enhance candidate job matching and preparedness.