Job Title: Careline Advisor – Multilingual Speaker
Clients: Danone
Salary: £29,500
Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF
Hours: 40 hours per week
Operational hours: 7.30am-4pm Monday to Friday, 8am-1pm Saturday

SKILL REQUIRED

• Fluent French and Dutch speaker
• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and English
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption.
At the core of the multi-skilled Danone Careline team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that the Danone consumers receive the quality of care expected while following the Danone procedures and quality processes.
You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues.
You will support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client. You will be responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaint’s received on various social and digital channels in line with our brand tone of voice.
The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well-loved client.