JOB OVERVIEW

CareLink Admin Support
To apply for this role you must have a full driving licence and use of a car
Job Title: Carelink Admin Support
Employed by: Saltbox
Based at: Bemersley House, Gitana Street, Stoke-on-Trent ST1 1DY (with potential for some home working)
Salary: £12,698 (£22,222 pro rata)
Hours: 20 hours per week (Mon-Fri 9.30am-1.30pm)
Responsible to: Service Coordinator
Contract: Fixed to March 2026 (may be extended subject to funding). To start from 1st September 2025
Recruitment: This post is subject to a satisfactory DBS, references checks & six-month probationary review
Purpose of the Role:
To support the smooth running of the telephone befriending part of the service
Summary of Main Duties
· Overseeing daily befriending call distribution to volunteers.
· Ensuring all calls are completed and any missed calls have been monitored / responded to.
· Coordinating weekly call rota and organising cover as needed, including making the calls when no other cover is available.
· Supporting and monitoring volunteers working in the office & from home. Maintaining their engagement with the service & raising any issues with the wider team.
Closing Date
12.00 noon Friday 29 August 2025
Interviews:
Priority interviews will be allocated to candidates who best suit the criteria for the role. The interview will take place at Saltbox, Bemersley House, Gitana Street, Hanley, ST1 1DY.
To apply, please send a CV and covering letter, explaining your suitability and experience for the role to Helen Platt, HR Manager and request a full Job Description. Please email, to vacancies@saltbox.org.uk
Staff Benefits:
· Group Life Insurance
· A Health Care & Cash Plan delivered by Medicash
· A salary exchange scheme – this is only for staff who have opted into the Saltbox Pension Scheme
· Staff support & counselling service from local NHS provider
· 24 days annual leave
· Plus an extra day on your birthday
· No weekend work
· Enhanced Maternity/Paternity pay
· Wellbeing & Discounts
· Learning & Development
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: £12,698.00 per year
Expected hours: 20 per week
Work Location: Hybrid remote in Stoke on Trent, ST1 1DY
Application deadline: 29/08/2025
Reference ID: CareLink Admin Support
Expected start date: 01/09/202

Please refer the Job description for details