Carer Services Navigator at Wellways Australia

Toowoomba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

41.45

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Carer Support, Service Navigation, Support Planning, Peer Support Facilitation, Coordination, Administration, Referral Management, Warm Handover, Communication Skills, Reflective Practice, IT Skills, Driving

Industry

Mental Health Care

Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Exciting full time, fixed term (till 03/2027) opportunity based in Toowoomba/Ipswich QLD SCHADS Level 3B ($38.65 - $41.45) Depending on qualification & experience + Salary Packaging benefits + Super + Leave loading A rewarding career with a nationally recognised provider of mental health and disability services About this Program Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services across NSW, aiming to help Carers access practical information and advice and connect with services in their local area. Carer supports and services will be delivered using a network of local Carer Gateway regional service providers Carers and those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail-aged About the role The Carer Gateway Carer Services Navigator role has two key functions: 1. To provide advice to carers on services available and consult with them to identify their goals and ensure an appropriate carer services support plan is prepared, implemented and evaluated. Responsibilities include the coordination and administration of financial and business functions required to support the referral and delivery of services to carers; 2. To provide Carers with an opportunity to share experiences and learn from each other in a peer group setting. The Peer Support Program draws on three approaches: peer support principals, the CHIME framework for personal recovery (Connectedness, Hope, Identity, Meaning and Empowerment) and elements of reflective practice. These three frameworks have been used to develop a service approach that provides a structured session plan with flexibility for group participants to determine important and relevant topics, engage in mutual conversations and move towards individual goal planning, with the development of communication skills and building sustainable relationships. Peer Facilitator must has completed the required training prior to delivery of any program. The Carer Services Navigator role regularly rotates between carers homes (or other settings where carers meet), community based and health services settings, working directly with hospital and other health services staff (particularly RAS, ACAT, Discharge Planning and Social Work Staff) and acting as a direct referral and warm handover point for carers. Pre-employment compliance requirements Certificate IV or above in a support discipline and/or Equivalent Community sector experience Ability to travel to rural and remote regions (Roma/Goondiwindi) Current valid Driver’s Licence Satisfactory National Police Records Check (within 12 months) WWCC / QLD Blue Card NDIS Workers Screening check / QLD Yellow Card Appropriate IT Skills Right to Work within Australia NDIS Worker Orientation Module Certificate About Us Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential. What we offer A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Access for you and your family to our Employee Assistance Program For a confidential discussion about the role, we encourage you to contact Taryn Ryan at tryan@wellways.org Once you APPLY Click here for a copy of the job description Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement. If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary Contract End Date 16/03/2027 Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 20/03/2026 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

The role involves advising carers on available services, consulting on goals, and preparing, implementing, and evaluating support plans, while also coordinating necessary financial and business functions for service delivery. Additionally, the Navigator provides peer support sessions using structured frameworks to help carers share experiences and work towards individual goal planning.