CARERS HUB ADVISOR – JOIN US IN MAKING A REAL DIFFERENCE

Location: Sandwell (with outreach across the area)
Hours: [37.5 hours a week Monday – Friday, with occasional evening and weekends for events]
Are you passionate about supporting people in your community? Do you want to make a genuine difference in the lives of carers and their families? If so, we’d love you to join our team at Age Concern Birmingham, working in partnership with the Forward Carers.
We are looking for an empathetic, proactive, and resourceful Carer Hub Advisor to help us reach and empower unpaid carers across Sandwell. In this role, you’ll provide vital information, advice, and practical support—ensuring carers feel heard, valued, and able to access the services they need.

SKILLS & KNOWLEDGE

• In-depth understanding of welfare benefits and entitlements.
• Strong organisational skills, including the ability to manage detailed case files and information systems.
• Excellent communication skills with the ability to engage, empathise, and build trust with individuals from diverse backgrounds.
• Patience, understanding, and a commitment to delivering excellent customer service.

RELATIONSHIP MANAGEMENT

• Signpost carers to relevant organisations and services to ensure comprehensive, joined-up support.
• Build and maintain effective working relationships with external professionals and partners.
• Collaborate closely with Forward Carers partners, supporting a coordinated approach to carer support across the Sandwell area.
• The post requires an enhanced Disclosure and Barring Service (DBS) check.
  This job description reflects the current responsibilities of the role but is subject to review and may be amended in agreement with the post holder.
  Job Types: Full-time, Permanent
  Pay: £24,667.50 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme

Schedule:

• Monday to Friday

Application question(s):

• Are you a driver?
• Are you happy to commute and work between two bases? One being B67 and the other being B73?
• Do you have experience working on computer CRM systems?

Work Location: In person
Application deadline: 25/06/202

WHAT YOU’LL DO:

• Be the first point of contact for carers seeking support—whether by phone, in person, or through outreach events.
• Offer clear, tailored advice on welfare benefits, entitlements, and local services.
• Register new carers, carry out assessments, and help them navigate their caring journey.
• Connect carers with the right services—working in partnership with local organisations and professionals to ensure a coordinated, person-centred approach.
• Help promote the wider services available across Age Concern Birmingham and the Forward Carers Partnership.
• Maintain accurate records and ensure each carer’s support plan is regularly reviewed and updated.

MAIN RESPONSIBILITIES

• Respond to telephone and email enquiries, providing accurate information, advice, and literature based on the carer’s needs.
• Proactively contact registered carers, as required or referred by other professionals (e.g., social workers, health professionals).
• Identify individual needs and either provide direct support or refer to appropriate external agencies and services.
• Promote the full range of services offered by Age Concern Birmingham and the Forward Carers Partnership.
• Offer comprehensive information, advice, and follow-up support, ensuring carers receive the help they need.
• Register new carers, carry out statutory carer assessments as requested, and conduct comprehensive conversational assessments and reviews.
• Provide home visits and outreach support where needed.
• Update carer records and action plans regularly, ensuring information is accurate and up to date.
• Escalate safeguarding concerns and other priority issues promptly, in line with policies.
• Maintain strict confidentiality at all times.
• Stay informed on relevant legislation, policies, and entitlements to provide accurate information and support.
• Comply with Health & Safety procedures across all workplaces.
• Undertake additional duties that support the role’s purpose, as required.