JOB TITLE: Walsall Carers Hub – Carers Project Worker
EMPLOYMENT STATUS: Permanent
RESPONSIBLE TO: Walsall Carers Hub Coordinator
SALARY: £12.60 p/hour
HOURS: 24 hours per week
WHERE: Walsall Carers Hub (WS1 1TU) and outreach across Walsall

WHO WE LOOK FOR?

Are you passionate about working alongside individuals, families, and communities to make a meaningful difference? Do you thrive in a role that balances independent responsibility with strong team collaboration? If so, we’d love to work with you.
Midland Mencap is looking for a committed and enthusiastic ‘Carers Project Worker’ to help bring the vision of the Walsall Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve.

WORK/LIVED EXPERIENCE:

• Experience working in a social care, health, or education setting.
• Lived experience as a parent-care of a disabled child, or other type of unpaid carers role.

ADMINISTRATIVE SKILLS:

• Ability to follow set administrative procedures.
• Good written and spoken communication skills.
• Ability to use Microsoft 365 Apps like Outlook, Word, XL, PowerPoint, OneDrive, SharePoint, & Teams
• Ability to use IT Case Management Systems

ORGANISATIONAL SKILLS:

• Ability to plan and prioritise workload effectively.
• Confidence in attending, contributing to, and facilitating meetings and group discussions.

INTERPERSONAL SKILLS:

• Able to work respectfully with people across local communities and various public services.
• Maintains discretion, integrity, and confidentiality at all times.
• Works well both independently and as part of a team.

• Direct Support: Offering frontline, person-centered support to unpaid carers through one-to-one conversations, group sessions, and wellbeing activities.
• Collaborative Planning: Working together with colleagues, carers, and volunteers to design and deliver a wide range of meaningful, inclusive activities that reflect the strengths, interests and goals of those we support.
• Asset-Based Approaches: Identifying and celebrating the strengths of individuals and communities, from across Walsall’s rich cultural diversity.
• Information & Guidance: Providing clear, relevant advice and signposting to help carers navigate services, understand their rights, and access support. This can be face-to-face, by telephone, or online.
• Promotion & Outreach: Helping to raise awareness of the Walsall Carers Hub within local communities and through professional networks, including statutory and voluntary agencies.
• Volunteer Engagement: Supporting and working alongside volunteers to enhance the reach and impact of the service.
• Monitoring & Safeguarding: Ensuring person-centered plans and risk assessments are in place, and recording your work in line with Safeguarding, GDPR, and all other Midland Mencap’s policies.
• Reflective Practice: Taking part in regular team reviews of casework and activities to learn, improve, and evolve our offer.
• Flexible Working: Contributing to a rota system that supports the needs of unpaid carers, while maintaining a balanced and structured workload. This will include time spent in the office, our public-accessed information center, and in the local community and carers’ own homes