STATEMENT OF PURPOSE:

The Caretaker is accountable for cleaning, light maintenance and operational support across designated properties at Neighbours. This includes responsibilities such as janitorial duties, snow and refuse removal, equipment monitoring, record keeping, posting notices and executing minor repairs and work orders. The role is responsible for maintaining high standards of cleanliness, work quality and timeliness to meet prescribed guidelines.

1- OPERATIONAL RESPONSIBILITIES

• Daily and cyclical cleaning of lobbies, corridors, stairwells, site offices, public washrooms, elevator cabs, meeting and common rooms, mechanical and storage rooms, caretakers’ closets, garages, with tasks including:
• Washing of all walls, doors, door frames, glass and partitions, windows, laundry appliances, common area fridges and stoves, and outdoor ashtrays.
• Maintenance of floor surfaces by sweeping and damp mopping, vacuuming and / or steam cleaning carpets, and stripping and polishing flooring.
• Spot cleaning all surfaces due to spills, finger marks, vandalism, etc.
• Cleaning lint traps and exhaust fans in laundry rooms
• Sweeping cement flooring in stairwells, mechanical rooms and storage areas.
• Cleaning sinks and toilets in common area washrooms.
• Clean fresh air vents, fire hose cabinets, elevator door tracks.
• Visually inspect common areas of the grounds and building on a daily basis to ensure all areas are tidy and free of debris, vandalism and slip, trip and fall hazards, and that all equipment is working properly.
• Clean litter and debris as required.
• Monitor all parking areas and roadways to ensure fire and travel routes are clear and address / report illegal parking.
• Maintain an inventory of cleaning, safety and personal protective equipment and inform supervisor when stock needs to be re-ordered
• Maintain cleaning equipment in working order and report repairs as require;
• Clear snow and ice from parking areas, roadways, walkways, stairwells and entry ways as required. Sand/salt these areas as required and maintain a log of such activities.
• Collect and dispose of refuse, litter, recycling, abandoned furniture and garbage and prepare for regular refuse and recycling pickup.
• Maintain clean and deodorized garbage disposal equipment, garbage/disposal rooms, compactors and report faulty equipment.
• Maintain an inventory of lighting stock and replace burnt-out bulbs as required. Report damaged or inoperable fixtures and stock replacement requirements to the Manager, Property Services or designate.
• Maintain grounds including litter removal, watering and cutting grass, maintaining shrubs and gardens. Ensure playgrounds are maintained in a neat and tidy condition and equipment is in safe operating condition.
• Provide access for appropriate trades people, government inspectors and representatives to common areas and units in accordance with Neighbours policy and as directed by Manager, Property Services or Property Services Coordinator.
• Thoroughly clean vacated units at point of turnover prior to occupancy including: removal of litter and garbage, vacuum unit, wash kitchen and bathroom floors, strip/wax floors, clean window coverings, clean appliances and fixtures, clean interior and exterior of cupboards, caulk bathtub, spot clean or steam clean carpet, replace burnt out lights, clean windows, minor repairs to walls and ceilings, painting and clean all vents.
• Check mechanical rooms daily for equipment operation / failure. Ensure that appropriate mechanical logs are maintained by contractors. Report mechanical failures to supervisor. Maintain equipment logs required by Neighbours.
• Maintain parking areas and underground garages so that they are suitable for parking including removing debris, washing floor surfaces and removing oil stains.
• Check fire monitoring panel daily and perform monthly fire test. Perform weekly generator test. Perform appropriate entries in fire logs. Participate in all emergency procedures and drills as directed by Manager, Property Services.
• Ensure tenant safety in all operations and participate in training and education on safety as directed by Neighbours.
• As required, deal with and report all vandalism, disturbances and emergencies to appropriate Neighbours staff as soon as possible.
• Perform minor repairs including locks and passage sets, equipment, doors and closures, taps, toilets, sinks and hardware, walls, windows and screens and minor repairs in units.
• Perform painting of units and common areas as required and directed by Manager, Property Services.
• Ensure that tasks are performed within WHMIS, WSIB, OHSA and NCH Health and Safety policy.
• Use appropriate / required personal protective equipment when performing all duties.
• Identify and make recommendations for the improvement of the Caretaker program and building operations.

ADMINISTRATIVE DUTIES:

• Assist in accurate and timely recording of information in inspection reports, logs, work orders, inventory, etc.
• Wear Neighbours badge at all times when on site.
• Complete reports and advise of any incidents immediately and complete incident reports as required.
• Document any significant problems, events, changes to services, building condition issues, etc.
• Prepare and submit timesheets by the required date.
• Prepare and submit travel and expense sheets on a monthly basis.
• Keep the Property Services Manager up to date on building conditions and problems, as applicable.
• Attend internal staff meetings and participate in workshops / training related to the position.

2. ORGANIZATIONAL RESPONSIBILITIES

• Work as a team member with other Neighbours staff to ensure that the program operates efficiently and effectively.
• Consistently demonstrate respect for tenants who may be living with mental illness, addictions and social isolation and who may come from diverse racial and ethnic backgrounds.
• Participate in internal committees and/or activities related to the organization.
• Participate in regular supervisory sessions with the Manager, Property Services.
• Perform other duties as required by the Manager, Property Services and the Director, Property Services.
• Identify and make recommendations for improvement of the department and offers solutions to problems.
• Ensure equity, anti-racism and community development policies of the organization are achieved and upheld.