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Cargo Control Tower Officer at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cargo Handling Operations, Logistics, Operations Management, Customer Satisfaction, Emergency Response, Network Disruptions, Root Cause Analysis, Financial Impact Assessment, Regulatory Compliance, Industry Standards, Airfreight Specifications, Cargo Operations, Customer Experience, Security, Special Shipments, Commercial Requests

Industry

Airlines and Aviation

Description

Manage network disruptions by notifications and emergency response in situations such as, sitreps, cancellations, airport closures and blackouts. Support and actively monitor special shipments, trial shipments, interline transfers and commercial requests. Responsible for reporting and provide root cause analysis of network service delivery failures, such as MSCA, FDCA, MSAW, FDAW; and for addressing relevant stakeholders for improvement Work independently and be able to assess the financial impact of service recovery alternatives, as well as evaluate solutions to best deliver customer satisfaction. Provide 24/7 support for Global Partner / VIP escalation and oversight Perform other department duties related to his/her position as directed by the head of the department Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline; with acquired specialization in cargo handling operations. 5 years relevant experience, preferably at least 3 years of cargo operations and/or cargo customer experience. Good understanding of computer airfreight specifications In depth knowledge of industry standards and Legal Regulations Industry training in DG/AVI/ Cargo Operations/Security/Customer Service Fully conversant with cargo handling processes, procedures and regulatory compliance expectations

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Responsibilities

Manage network disruptions and provide emergency response in various situations. Support special shipments and report on service delivery failures while addressing stakeholders for improvements.