Qualifications and Experience

• At least two years of experience in logistics, freight, transport, shipping or cargo operations
• Experience coordinating bookings, collections or deliveries
• Practical understanding of transport and warehouse processes
• Experience preparing or checking operational documentation
• Ability to maintain accurate shipment and customer records
• Confidence communicating with customers and logistics partners
• Strong organisational and time-management skills
• Ability to manage multiple bookings and deadlines simultaneously
• Excellent attention to detail
• Good numerical and administrative skills
• Ability to investigate and resolve operational discrepancies
• Experience handling customer enquiries and service issues
• Ability to remain calm when managing delays or urgent requests
• Strong written and verbal English-language skills
• Good working knowledge of Microsoft Excel, Word and Outlook
• Ability to use booking, tracking or transport-management systems
• Confidence working independently and as part of an operational team
• Willingness to support occasional peak-period or weekend operations
• Right to work in the United Kingdom

Preferred Experience

• Experience in international freight forwarding or cargo services
• Familiarity with sea-freight and container-shipping processes
• Experience coordinating door-to-door cargo collections
• Knowledge of balikbayan-box or personal-effects shipping services
• Familiarity with customs and export documentation
• Experience using transport-management or warehouse-management systems
• Knowledge of cargo manifests and consignment tracking
• Experience working with third-party couriers and delivery partners
• Familiarity with route-planning tools
• Experience supporting claims or service-recovery processes
• Knowledge of UK GDPR and customer-data requirements
• Experience working with international or multilingual customers
• Knowledge of Filipino culture or community services
• Filipino-language skills, including Tagalog, would be beneficial
• Experience supporting high-volume seasonal operations
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