Cargo - Reservation Officer

at  Singapore Airlines

JOB DESCRIPTION

The successful candidate will perform reservations duties, including handling of car queues, clearing Sin Sales inbox and pre-flight activities with the objective of maximizing space utilization and revenue/tonnage

REQUIREMENTS

• Diploma Holder
• Experience in Cargo operations in airline preferred
• Experience in fronting customer
• Knowledge on iCargo and Cosys+ system
• DG knowledge and heavy cargo handling knowledge preferred
• Meticulous and customer service oriented
  We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified

Customer Experience

• Booking requests from agents and enquiries are promptly attended to
• Provide alternatives to agent

Customer Experience

• Ensure agents have adequately equipped with ULDs for buildup.
• Attend agent enquiry and changes in flights are communicated to customer

Customer Experience

• Booking requests from agents and enquiries are promptly attended to
• Provide alternatives to agents

Operational Excellence

• Sending pre-alerts to relevant stakeholders.

Customer Experience

• Ensure agents have adequately equipped with ULDs for buildup.
• Attend agent enquiry and changes in flights are communicated to customers

Operational Excellence

• Ensure compliance to regulatory requirements
• Minimize mishandling