QUALIFICATIONS

• High level of inter-personal skills to establish and maintain excellent relationships with internal/external customers as well as partners
• Good airfreight industry knowledge
• Two years related work experience
• Good time management skills
• Good knowledge of office automation tools (e.g. MS Office)
• Driving license (preferable)

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Bilingual (English and German)

• Prepare daily loading report for FRA flights
• Verify daily that shipments with onward connections are being flown as booked
• Shipment Tracing
• Booking (in WebLynx)
• Complete WebLynx entries for both inbound and outbound cargo, monitor/complete AMS/ACI entries, and ensure that customers provide all required AMS/ACI data in a timely and accurate fashion in accordance with regulatory and procedural requirements
• Ensure that all bookings have been done properly in WebLynx (ULD booking, minimum connection times, routing etc.)
• Update customer profiles (updating alias names and addresses in WebLynx etc.)
• Set up and maintain station files for all types of manifests, SITA messages, Air Canada handling reports, special handling documents, customs paperwork and all types of letters/document from customers
• Act as a liaison between customers and AC Cargo’s claims department and provide assistance in claims investigations
• Other duties that may be assigned from time to time