Cargo Sales Support Agent- Shanghai, China at Qatar Airways

Pudong, , -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Salesforce, Power BI, Customer Relationship Management, Data Analysis, Communication Skills, Problem Solving, MS Office, Quotation Management, Reporting

Industry

Airlines and Aviation

Description

We are recruiting for Cargo Sales Support Agent for Shanghai, China. The selected candidate will be responsible for supporting the Sales Manages, Account Managers, and Regional Product Managers in their daily sales tasks for the assigned region, adhering closely to established processes and policy guidelines to facilitate QR revenue generating sales activities. Act as Qatar Airways Cargo sales process expert by supporting with daily sales operations tasks, including but not limited to global and local accounts support, managing sales systems and keeping input up-to-date (e.g. Salesforce), and ensuring that activities are completed in a timely and efficient manner. Manage customer quotation requests throughout the complete process flow, from receiving the quotation request until materialization follow-up. Accountabilities: · Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR Cargo’s global sales/ sales operations principles. · Act as product knowledge expert for sales support tasks, supporting in more complex tasks. · Assist Senior Account Managers with their queries and escalations to ensure efficiency and quality services. · Maintain and generate reports as required by reporting Line Manager. · Be the primary person in following up on internal questions related to sales management tools and input, reports etc. · Support the sales team in maintaining and up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues. · Able to work with sales tools like Power BI, Salesforce, WACD data etc. · Assist with the local cargo manager and the sales team with client relationship management, including preparing proposals and supporting documentation and data. · Support the regional and global sales initiatives by coordinating activities, tracking deliverables, and communicating status updates. · Guide new joiners in QR processes and policies, to ensure smooth operations within the department. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible High School Qualification with minimum 2 years of job-related experience. Knowledge of TACT and IATA DGR Manual is a plus Experience in any of these fields: sales support, group sales, tariffs, distribution, business analysis. PC literate with very good knowledge of MS Office Excellent relationship building and communication skills. Problem-solving skills, efficiency-oriented mindset. You must have the legal rights to live and work in China to be considered for this role. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Responsibilities

Support sales and product managers in daily operations, including managing customer quotations and maintaining sales systems like Salesforce. Act as a process expert to ensure alignment with global sales principles and provide performance reporting to management.