Cargowise Support Engineer at A.P. Moller - Maersk

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cargowise, Support Engineering, Troubleshooting, Workflow Design, EDI Communications, Data Formats, XML, JSON, SAP, Documentation, Collaboration, Continuous Improvement, Proactive Troubleshooting, Ticket Handling, CargoWise One, Event Code, Milestones

Industry

Logistics;Transportation;Supply Chain and Storage

Description

5+ years of Cargowise support engineer's responsibilities include: Bachelor’s/master’s degree in computer science, Information Technology, or Engineering Providing second and third line support to users of the CW1. Investigating support service level deviations and performing proactive troubleshooting Leading CW1 deployments and in-country engagements, including new country implementations Troubleshooting existing customizations workflow, tag rules files received via eAdaptor Basic working knowledge on other interfacing systems such as SAP. Demonstratable technical knowledge and expertise of CargoWise Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis Experience in SNOW and handling of tickets before (preferred but not required) Producing comprehensive supporting documentation Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications Proactively learning and sharing upcoming CW1 features Identifying continuous improvement opportunities Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

The Cargowise Support Engineer will provide second and third line support to users of CW1, investigate service level deviations, and lead CW1 deployments. The role involves troubleshooting existing customizations and collaborating with teams to ensure quality transitions.