CARL Web Technical Support Specialist
at Prepcloud
Los Angeles, California, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Apr, 2025 | Not Specified | 31 Jan, 2025 | 2 year(s) or above | Css,Windows Server,It,Linux,Customer Service Skills,Sql,Educational Institutions,Json,Html,Public Sector,Digital Asset Management,Integrated Library Systems,Databases,Web Technologies,Javascript,Ils | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION
We are seeking a CARL Web Technical Support Specialist to provide expert-level assistance for CARL•X and CARL Web library management systems. The ideal candidate will troubleshoot technical issues, assist end-users, manage system configurations, and ensure optimal system performance. This role requires strong technical troubleshooting, customer support, and system administration skills, with experience in library automation software being a plus.
REQUIRED QUALIFICATIONS:
- 2+ years of experience in technical support, IT helpdesk, or library systems support.
- Familiarity with CARL•X, CARL Web, or similar Integrated Library Systems (ILS).
- Strong troubleshooting skills in web-based applications, databases, and APIs.
- Experience with SQL, Linux, Windows Server, and web technologies (HTML, CSS, JavaScript) is a plus.
- Excellent communication and customer service skills to assist non-technical users.
- Ability to analyze logs, debug issues, and escalate complex problems.
- Experience working with libraries, educational institutions, or public sector IT is beneficial.
PREFERRED QUALIFICATIONS:
- Knowledge of library automation systems and digital asset management.
- Experience with SaaS-based library platforms and cloud-hosted applications.
- Familiarity with REST APIs, JSON, and system integrations.
REQUIRED SKILL SET
CARL We
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
Responsibilities:
- Provide technical support for CARL Web and related library automation systems.
- Diagnose and resolve software, configuration, and connectivity issues related to the platform.
- Assist in system setup, updates, and maintenance to ensure seamless operation.
- Work closely with library staff, IT teams, and vendors to address technical concerns.
- Manage user access, permissions, and security configurations within the system.
- Document technical issues, resolutions, and best practices in support logs.
- Provide training and guidance to end-users on CARL Web features and functionalities.
- Monitor system performance, troubleshoot errors, and suggest improvements.
- Collaborate with development teams for bug fixes and feature enhancements.
- Support API integrations and troubleshoot system interoperability issues.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Los Angeles, CA, USA
