JOB DESCRIPTION

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.

REQUIREMENTS: WHAT YOU NEED TO SUCCEED

Successful candidates will possess:

• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
• Use product knowledge and sales conversation techniques to meet targets
• Exceptional customer service skills

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

SALES ADVISOR: WHAT YOU NEED TO KNOW

Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31st October and 17th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

• The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
• Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
• Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.