WHO WE ARE

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

QUALIFICATIONS

• Bilingual fluency (Spanish/English) required.
• 1 year of experience in a service-oriented role preferred.
• Proven ability to multi-task effectively in a fast-paced environment.
• Ability to remain calm and professional in tense situations.
• Able to problem-solve independently or collaboratively, depending on the situation.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft Excel and GMail.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

YOUR ARRIVE EXPERIENCE

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

• Provide great customer service as you answer inbound inquiries from carriers.
• Assist in resolving carrier bill exceptions.
• Collaborate with multiple departments to provide timely resolution on inquiries.
• Track and monitor outstanding assigned issues.
• Execute administrative tasks, including document retrieval.
• Navigate multiple programs to validate payments details and documents.
• Efficiently escalate higher level issues to the correct Specialists.
• Represent the Arrive brand through transparent & professional communication with carriers via phone and email.