Carrier Relations Manager (VoIP) at Olinio

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VoIP, Carrier Relations, Negotiation, Telecom Networks, Interconnection Agreements, SLAs, Routing Optimization, LCR, SIP, Traffic Monitoring, Billing Reconciliation, Excel, Communication, SMS Interconnections, Fraud Prevention

Industry

Staffing and Recruiting

Description

Are you passionate about global telecom networks and building lasting business partnerships? Do you have experience managing carrier relationships in a fast-paced VoIP environment? Are you ready to take on a challenge where your negotiation skills, technical expertise, and commercial mindset truly make an impact? Then you might be exactly who we’re looking for! About the Company We are recruiting on behalf of a fast-growing outsourced IT support company. They are currently onboarding many new clients and need to grow their team to offer each of them excellent service. You will be working at the company’s offices in Limassol, Cyprus. About the Role The Carrier Relations Manager (VoIP) is responsible for managing all aspects of carrier partnerships — from sourcing and negotiating with new carriers to maintaining strong relationships with existing partners. This role ensures optimal routing, cost efficiency, service quality, and compliance across global voice networks. The ideal candidate combines a solid technical understanding of VoIP routing with strong commercial skills and effective communication. Key Duties/Responsibilities: Build and maintain strong relationships with existing and new voice and SMS carriers (Tier 1 & Tier 2). Negotiate interconnection agreements, rates, and SLAs to ensure cost efficiency and quality. Manage the full carrier lifecycle — onboarding, routing setup, quality monitoring, and billing reconciliation. Analyze carrier performance metrics (ASR, ACD, PDD, MOS) and take proactive measures to improve call quality. Optimize least-cost routing (LCR) and monitor traffic profitability with the technical team. Coordinate with NOC and support teams to resolve routing or latency issues. Review and validate rate sheets, invoices, and CDRs with the billing department. Track and report on traffic trends, costs, and carrier performance. Identify new business opportunities and help expand carrier coverage in new regions. Stay updated on telecom market trends, regulations, and emerging VoIP technologies Requirements Bachelor’s degree in Telecommunications, Business, or a related field. Proven negotiation and contract management experience. Strong analytical and Excel/reporting skills. Excellent communication skills in English (additional languages are a plus). Ability to work independently, manage multiple carrier relationships, and prioritize effectively. Preferred Skills Experience with A–Z rate management, LCR configuration, or softswitch platforms (PortaOne, Sippy, FreeSWITCH, etc.). Understanding of fraud prevention, traffic monitoring, and quality control systems. Experience with both voice and SMS interconnections. Familiarity with telecom billing and reconciliation processes. 1-3 years of experience in carrier relations, account management, or wholesale VoIP operations. Strong knowledge of SIP, VoIP routing, and interconnection principles. Remuneration Package: Competitive salary depending on experience. Bonus based on performance. Full-time. Office working hours, with a 1-hour break. 21 days annual leave, 3 days of paid sick leave Free snacks and beverages daily. Training and development. Weekly company-paid lunch.

Responsibilities

The Manager is responsible for overseeing all facets of carrier partnerships, including sourcing, negotiating with new carriers, and maintaining relationships with existing ones to ensure optimal routing, cost efficiency, and service quality across global voice networks. Key duties involve negotiating agreements, managing the full carrier lifecycle, analyzing performance metrics like ASR and MOS, and optimizing least-cost routing.