Job description:
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre for a Permanent Case Administrator. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you!

Working in newly refurbished, modern offices close to local transport links, this is a permanent role working Monday - Friday 9AM - 5:30PM. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calendar

My client has provided conveyancing services to over 1 million customers since they opened their doors over 20 years ago. On average, they help arrange one in every four re-mortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with their customers.
Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change.
They are currently recruiting for a Customer Service Administrator to join them; this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career!

EXPERIENCE NEEDED:

• Excellent communication and customer service skills
• Ability to meet tight deadlines and targets and to work under pressure
• Good team player, but also ability to work on own initiative
• Good attention to detail
• Good organisational skills
• Good data input skills
• Previous administrative/customer service/conveyancing experience
• Experience of working in a high-volume environment
  You don’t need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills.
  As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need.
  You’ll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must.
  Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work.

RESPONSIBILITIES:

• Process registrations and send to the Land registry in line with set procedures, including use of the Land Registry e-portal system.
• Written and telephone correspondence with the Land Registry, lending institutions, borrowers, and solicitors.
• Replying to requisitions from HMLR and resolving legal and technical issues, liaising with Post Completion Lawyers and Case Owners where necessary
• Process all the associated post.
• Accurately input, retrieve, or amend data on the system as instructed or required
• Ensure that all processes are strictly complied with and that all files are accurately maintained and proceeding in accordance with set procedures.
• Dealing with recorded/special delivery mail.

Working in newly refurbished, modern offices close to local transport links, this is a permanent role working Monday - Friday 9AM - 5:30PM. As well as working within immaculate offices, some other benefits include:

• Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)
• Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!
• Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)
• An extra day off to take on your birthday!
• Smart casual dress code (all week, not just Fridays!)
• Significant career progression opportunities with a large in-house training function
• Highly innovative company with a strong focus on technology
• An active charity and social events calenda