Closing on: Sep 10, 2025
Job Category: Community Development & Services Ontario Works
Job Type: Full Time
Job Location: Kapuskasing
Job Reports To: Ontario Works/Housing Program Manager
Salary: $23.80 – $28.19

SUMMARY

Under the general direction of the Ontario Works Program Manager, the Case Aide will provide support to clients and the general public in a caring and respectful manner in accordance with CDSB policies and procedures and CDSB Vision and Values.
The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

JOB REQUIREMENTS

• Excellent writing, communication and customer service skills
• Demonstrated ability in word processing and spreadsheet software
• General knowledge of privacy laws and an understanding on the need to maintain client confidentiality
• Working knowledge of the full range of programs and services delivered by the CDSB including; Ontario Works, Childcare, Social Housing and EMS
• Knowledge of Social Assistance, Childcare and Housing technology or software

EDUCATION & EXPERIENCE

• Two-year diploma in office administration or business administration with related experience OR a combination of education/experience acceptable to the employer
• Relevant experience in the area of social services

• Complete intake application by phone, in person, or on-line
• Receive ODSP application for Discretionary Benefits
• Respond to inquiries from clients and general public
• Receive and provide information and documents from clients
• Responsible for scheduling new appointments for, and assigning cases to, Case Managers
• Accept and process payments for OW, Childcare and Housing
• Process Northern Health Travel Grants
• Complete intake for funerals
• Perform reception and filing function
• Compile statistics and reports as necessary
• Assign physical and electronic files to appropriate staff (ie. EVP, applications)
• Complete 3rd party information requests
• Complete electronic and physical file transfers (in/out of District)
• Monitor work queues and transfers tasks as appropriate
• Process and update Housing applications
• Provide clerical support
• Back-up for other case aides/clerks
• Participate as a member of the team
• Other related duties as assigned