JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

KNOWLEDGE/SKILLS/ABILITIES:

• Basic knowledge and understanding of case management.
• Basic computer and software skills and experience.
• Complete work with accuracy and meet deadlines.
• Communicate effectively, both verbally and in writing; understand and follow directions.
• Provide a high level of customer service.
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff.
• Knowledge of community resources is highly desirable.

• Assists with conducting programs to prevent and resolve client problems.
• Provides information and referral to clients over the phone or in person.
• Provides case management assistance, i.e., preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
• Assists clients in identifying benefits, social and community services and helps clients obtain them.
• Assists with transportation needs.
• Provides emotional support to clients.
• Assists with daily living skills.
• Assists or organizes/lead client activities.
• Assists with crisis intervention.
• Confers with medical/other personnel on client behalf.