Job Description:
Reporting to the Team Leader of Case Management, a Case Coordinator is primarily responsible for the case management of medical claims. The person provides active case management in direct contact with the client, facility, and repatriation providers while the emergency is occurring.
They will advise and guide policyholders by explaining policy benefits, reviewing coverage limitations/exclusions, and approving medical consultations and testing. Case Coordinators will ensure prompt follow-up with our clients in close cooperation with the medical team.

WHAT SKILLS AND TRAINING DO YOU NEED?

• College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims, or medical field is an asset (ex. Nursing).
• Clear and effective communication in English and French (written and verbal); other languages such as Spanish are an asset.
• Capacity to work with people in a fast-paced, team-based environment.
• Must exhibit strong communication skills and professionalism.
• Capable and confident in negotiations and problems solving skills.
• Experience with data entry software.
• Excellent computer skills with working knowledge of Microsoft Office application and Internet.
• Professional.
• Excellent communication and customer service skills.
• Reliable and responsible team player.
• Personal accountability and ownership.
• Attention to detail.
• Balanced decision making and problem solving skills.
• Empathetic Outlook.
• Flexibility.
• Positive attitude with self-confidence.
• Stress management skills.
• Result oriented.
• Understanding the corporate client culture/expectations.
• Multi-tasking.

Please refer the Job description for details