What does your typical day look like?   

• Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
• Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
• Work closely with teams within the department, from different sites and departments;
• Provide emotional support to families in need to assist them in coping with a difficult situation;
• Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
• Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information;
• Review medical bills written in English;
• Contact healthcare professionals from around the world.

What skills and experience are we looking for?  

• University Degree/College Diploma;
• Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
• Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
• Able to work independently or as part of a team;
• Excellent organizational and time management skills;
• Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
• Computer skills (Windows, Excel, data entry);
• Good understanding of world geography and current events;
• Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
• Able to work various shifts and days of the week as required;
• Ability to speak clearly and communicate well in English and French, both written and spoken. 
• 
  

What does your typical day look like?   

• Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
• Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
• Work closely with teams within the department, from different sites and departments;
• Provide emotional support to families in need to assist them in coping with a difficult situation;
• Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
• Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information;
• Review medical bills written in English;
• Contact healthcare professionals from around the world.

What skills and experience are we looking for?  

• University Degree/College Diploma;
• Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
• Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
• Able to work independently or as part of a team;
• Excellent organizational and time management skills;
• Strong interpersonal skills - patient, calm, empathetic and controlled demeanor;
• Computer skills (Windows, Excel, data entry);
• Good understanding of world geography and current events;
• Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
• Able to work various shifts and days of the week as required;
• Ability to speak clearly and communicate well in English and French, both written and spoken. 
•