Case Coordinator - NSES at The Montgomery County Coalition for the Homeless

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing First, Trauma Informed Care, Motivational Interviewing, Case Management, Crisis Assessment, Community Collaboration, Documentation, Referral Services, Problem Solving, Communication, Interpersonal Skills, Bilingual, Vocational Counseling, Organizational Skills, CPR, First Aid

Industry

Non-profit Organizations

Description

Description General Description: The Case Coordinator is a seasonal role which works with overflow clients that require an individual with housing first and trauma informed care knowledge. This position requires a skilled worker in motivational interviewing and ability to meet clients where they are and move them quickly into permanent housing. Essential Duties and Responsibilities: Maintain an active caseload of overflow clients who need housing-focused individualized case management. Assess overflow client’s needs and appropriate services and assist in implementing service plans. Assist overflow clients with moving onto permanent housing by providing targeted case management services and utilizing the MCCH structured rapid move-out model, with the goal of assisting clients to move out within 30 days, when possible. Provide a wide variety of overflow client services such as: providing referrals and resources referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and to various housing options. Request transportation services for overflow clients to scheduled medical and/or social services appointments. Complete, and update, when necessary, Acuity Scale and VI-SPDAT for psychosocial assessment and maintain all pertinent client paperwork. Also completes client data for reporting purposes including accurate and complete data in the Homeless Management Information System (HMIS). Assess overflow clients in crisis and resolve conflicts. Develop interventions to resolve problematic behavior of overflow clients. Work closely with the Clinical Director, Lead Case Manager, and Operations Team to ensure effective operation of the program and facility and the integrated delivery of case management services. Maintain and reviews clients’ charts and files on a regular basis to monitor progress and assist with moving clients on to permanent housing. Help find alternative housing options for overflow clients by using creative problem-solving skills. Meet with overflow clients at a minimum of once every week and document these meetings (Case Notes) in HMIS. Attend and participate in the Clinical team meetings, monthly NSES staff meetings, and other in-house meetings and trainings necessary. Responsible for building and maintaining relationships with other service providers, including coordinating overflow client service delivery with on-site providers of primary and behavioral health care. Other related duties as assigned. Requirements Required Knowledge, Skills, and Abilities: A bachelor's degree in social/human or family services required but will accept High School Diploma with a combination of qualifications. One year of hands-on experience in social/human services field dealing with diverse populations. Excellent communication and interpersonal skills are required, including fluency in both writing and speaking English. Possess solid employer outreach, vocational counseling and/or job training experience. Excellent writing, referral, and community collaboration skills. Good organization in documentation, service planning and follow-up. Adept in working cross-culturally and with individuals with limited English proficiency. Bilingual in one or more languages preferred. Proficient in Microsoft Office programs, internet applications and relational database use, including comfort using online platforms to submit benefits applications and check status of applications and benefits. Knowledge of Best Practices including Housing First, Harm-Reduction, and Trauma Informed Care along with their methods of service delivery. Knowledge and experience in administering CPR and minor first aid. Ability to establish and maintain positive working relationships. Must have a valid driver’s license and a clean driving record. Ability to establish and maintain positive working relationships. Advocate for homeless population

Responsibilities

The Case Coordinator manages an active caseload of overflow clients needing housing-focused case management and assists them in moving to permanent housing. They provide referrals, assess client needs, and collaborate with other service providers to ensure effective service delivery.